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Delivery Policy:
A local delivery fee of $8.50 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.)

No refunds will be issued for orders which are processed and not yet delivered, but delivery addresses can be changed and the arrangement can be changed as well, so that you can use your credit for another future occasion.

U.S. orders must be received before 10:00 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.

We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.

Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.

Here are some TIPS to help you make the flowers you receive from that special person look graceful and natural for many days to come.

FAQs

• When placing your flowers in a vase or a basket, make sure that the height of the tallest stem is one and a half times the width of the base of the vase or basket.
• Whenever trimming the stems, use sharp scissors to make a clean cut that will not injure the flowers, and cut the stems at an angle rather than straight across.
• Arrange the stems so that the smallest flower or bud is at the top, and the biggest at the bottom. This means that the larger the flower, the shorter the stem will be.
• Let the stems curve naturally the way they want to. Use a few leaves or some delicate stems for filling in the spaces between the flowers. This is also good for covering up the base of the flower holder if your vase or container is made of glass.
• Strip the stems of any leaves, which are below the surface of the water. We suggest changing the water in the vase once a day. Unfortunately, most people do not change the water until it starts to smell after three days. If you spill the water out only by the end of the third day, there will be a strong odor similar to rotten eggs or even worse. Take our advice; don't wait for the third day!
• Do not jam too many flowers into one vase. At Flower-Etc. Inc, we go out of our way to include more flowers in the average bouquet than other florists. For this reason, one bouquet does not necessarily equal one vase. Sometimes it may be necessary to split the bouquet up into two vases. The flowers will last longer this way.

Flowers: How to Lengthen the Life of Your Arrangement

A little extra care can make a big difference for any size flower arrangement or fresh flower bouquet.

Most floral arrangements last 4-7 days or longer, depending on the flowers used and the care they receive. The Society of American Florists provides these tips for longer-lasting, more vibrant flowers:

For floral arrangements:

• Keep the vase filled (or floral foam soaked) with water containing a flower food provided by your florist. Flower foods make flowers last longer but it is important to follow the mixing directions on the flower food packet. Most packets are to be mixed with either a pint or a quart of water. Flower foods should not be diluted with more water than is specified on the packet.
• If the flower food solution becomes cloudy, replace it entirely with properly mixed flower food solution. If possible, re-cut stems by removing one to two inches with a sharp knife. Be sure to use a sharp knife or clippers that will not crush the stems. Immediately place the stems into solution.
• Keep flowers in a cool spot (65 to 72 degrees Fahrenheit), away from direct sunlight, heating or cooling vents, directly under ceiling fans, or on top of televisions or radiators. (Appliances like televisions give off heat, which causes flowers to dehydrate.) Most flowers will last longer under cool conditions.

For loose bunches or boxed flowers:

• Keep your flowers in a cool place until you can get them in a flower food solution. Don't forget how important it is to follow the mixing directions on the flower food packet.
• Fill a clean (washed with a detergent or antibacterial cleaning solution), deep vase with water and add a flower food from your florist.
• Remove leaves that will be below the waterline. Leaves in water will promote bacterial microbial growth that may limit water uptake by the flower.
• Re-cut stems by removing one to two inches with a sharp knife. Place the flowers in the vase solution you've prepared.
• If you purchase loose flowers for your own arrangements you should also consider these tips:
  • When selecting flowers, look for flowers with upright, firm petals and buds beginning to open. Yellow, spotted or drooping leaves are signs of age.
• When using woody stems and branches (such as quince, forsythia or lilac), cut the stem with sharp pruning shears. Place them in warm water containing fresh flower food to promote flower opening.

Plant Care Tips: Green Thumb Not Required

Not only are green and flowering plants a great enhancement to any home or office decor, they are also beneficial to your health. The results of a study by the National Aeronautics and Space Administration (NASA) show that common houseplants are powerful, natural air cleaners - all the more reason why you want to keep your plants healthy with the proper care.

Most plants come with care instructions specified for the type of plant. The Society of American Florists provides these additional general guidelines to keep most green houseplants thriving:

Keep plants in medium-light locations - out of direct sunlight
Natural light is best, but some plants can also thrive in office fluorescent light. Most flowering potted plants should be placed in areas with the most light in order to maintain good flower color and promote the maximum number of flowers to open. Foliage plants will do well under lower light levels and can be placed in areas providing reduced light.

Plant soil should be kept moist at all times
Plants should not be allowed to dry out or wilt. Be careful to avoid over watering - do not allow plants to stand in water. Avoid wetting plant leaves.

Avoid excessive heat or cold
Plants should be kept in a cool spot (between 65 to 72 degrees Fahrenheit) for best performance. They should be kept away from direct sunlight, heating or cooling vents, directly under ceiling fans, or on top of televisions or radiators. (Appliances like televisions give off heat, which causes plants to dehydrate.)

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